Last updated: November 2026. This policy explains what personal information Smartise Digital Growth Agency (“Smartise”, “we”, “us”) collects through smartise.ca, why we collect it and what choices you have. We are based in London, Ontario, Canada, and we handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
Information we collect
We collect only what is needed to answer you and run the website.
- Contact form: your name, email address, phone number (optional), the service you are interested in, your message and the page you sent it from.
- Email, phone and WhatsApp: whatever you choose to share when you contact us directly.
- Technical data: like most websites, our hosting provider keeps standard server logs (IP address, browser type, pages requested, date and time) for security and reliability.
- Spam protection: when you submit the form we briefly use your IP address, stored as a hashed value for up to one hour, to limit repeated submissions.
How we use your information
- To reply to your enquiry, prepare a quote and discuss your project.
- To keep reasonable business records of enquiries and work done.
- To keep the website secure and working properly.
We use your details because you gave them to us for these purposes. We do not sell your personal information and we do not use it for advertising profiles.
Cookies and analytics
We use Google Analytics 4 to understand which pages are visited and how people find the website. It sets cookies (such as _ga) and sends usage data to Google: pages viewed, approximate location, device and browser. Google Analytics 4 does not store IP addresses. We have turned off Google signals and advertising features, and the tracking code does not run if your browser sends a Do Not Track or Global Privacy Control signal. See how Google uses data from sites that use its services (opens in a new tab).
The website software sets cookies only for people who log in to manage the site. The contact page includes an embedded Google Map. When it loads, Google may receive your IP address and may set its own cookies, under Google’s privacy policy (opens in a new tab).
Who we share it with
We share personal information only with service providers who help us run the website and handle email: our web hosting provider and our email provider. They may process data only to provide those services. We may also disclose information if the law requires it. Our providers may store data on servers outside Canada, where privacy laws can differ from Canadian law.
Email and marketing
We do not add you to a marketing list because you filled in the contact form or emailed us. We send marketing messages only with your express consent, include our contact details in every message and give you a simple way to unsubscribe, as required by Canada’s anti-spam law (CASL).
How long we keep it
We keep enquiries only as long as needed to respond and for reasonable business records. When information is no longer needed, we delete it or make it anonymous. You can ask us to delete your enquiry at any time.
Your rights and choices
- You can ask to see the personal information we hold about you and to correct it.
- You can withdraw your consent or ask us to delete your information, subject to legal or contractual limits.
- You can complain to the Office of the Privacy Commissioner of Canada (opens in a new tab) if you believe we have not handled your information properly.
Security
We use HTTPS, access controls, spam protection and regular updates to protect the website. No online service is completely secure, so please do not send sensitive information such as payment card or government ID numbers through the contact form or by email.
Children
Our services are for businesses and are not directed at children. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
Contact us
For questions about this policy or your information, contact Smartise Digital Growth Agency, London, Ontario, Canada, by email at info@smartise.ca or by phone at +1 519 494 3673. You can also use our contact page.
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